I've been remiss in not contacting you sooner to say Thank You. Well done!
After getting a little nervous watching your guys work in the snow and freezing cold, and paying in full before the weather cleared enough for me to inspect it, I want you to know how very pleased I am with the final result. And even though I paid in full, they came back within a day or two to take care of some minor problems.
If you built your business on customer relations, trustworthiness, and excellent workmanship, it's no surprise you're as successful as you are.