We're different than the competition… Here's our promise to you.
We quote to the penny.
Which means no hidden fees or charges. The only thing we ever add to the final invoice is the actual cost of the permit from your township and engineer. The reason for this is the large variation in fees. Some municipalities charge $100, but some charge as much as $1,200.
We have a hassle-free process.
We will work to make the whole project as hassle-free as possible. That includes providing you with all drawings and specs needed for your Homeowners Association, getting all needed permits from the local authorities, scheduling all inspections, and making sure that all work is approved. We try very hard to communicate every step of the process and to be as respectful of your privacy and property as possible.
We don't like to interrupt.
We will try to interrupt your life as little as possible. One of the things that make us unique, is our system of cutting and building some parts of your deck at our shop. This allows us to work more efficiently and means we won’t be at your house as long as a typical deck builder would be. We have all the building materials delivered to our shop, then we bring them with us on the day we start your deck. This means no stacks of lumber in your driveway for days or weeks before your deck is even started.
We stand behind our workmanship.
If at any time, now or in the future, your deck is not up to your standards, please call or email us. It is helpful if you can email a picture of the problem, however, we do not require you to take pictures or fill out any claim forms. A simple phone call or email will get one of our guys out to fix the issue as quickly as possible.
We only work with trusted brands.
We use # 1-grade Pressure Treated wood for our framing lumber, along with the best galvanized or stainless steel fasteners to ensure that your deck has a solid foundation. All of the deck boards, railings, lights, and other materials we use, are brands that we trust. All the parts we use to build your deck will have some type of warranty, ranging from 1 year to lifetime. So if any part of your deck isn’t working properly or isn’t holding up to the weather, contact us and we will work with our suppliers to get it replaced for you.
We have Lancaster County integrity.
All of the guys on the team at Decks R Us are Lancaster County natives. Many are Amish deck builders who were raised working alongside our fathers on farms, or in small businesses. And we hold tightly to the strong work ethic, integrity, and skills taught to us by our families. We strive to use those same values to continue serving our customers.
The deck passed final inspection with flying colors. I don't know if the inspector, Patrick, contacted you yet, but I think he wants you guys to build him a small deck or set of stairs or something. He was impressed with your work which is just another reason that makes me feel great to have chosen your company to build our deck since I know he sees a lot decks with his inspections.
It has been a pleasure working with you and your crew and we are really looking forward to enjoying this beautiful new deck. I will be sure to recommend you to anyone that is looking for a new deck.
(We didn’t list their full names here on the site, but let us know if you want to talk these folks or any of our other past customers.)