When we say we only build long lasting, beautiful decks, we mean it.
In fact, we are so certain that our workmanship will last as long as you own our deck, that we back it up with our “Lifetime Craftsmanship Warranty.” Basically, for as long as you own the deck if anything goes wrong with it, call us and we will fix it. If it is a workmanship issue, not a materials problem, we will never charge you a thing.
What does this warranty cover?
Let’s say that 4 years after we build your deck, one of the deck rail posts becomes loose. Since that’s part of our craftsmanship, and as the original Decks R Us customer, give us a call and we’ll schedule a time to come out and make it right.
And we’re upfront with you to tell you what it is not covered.
Our Craftsmanship Warranty won't go beyond any material warranties.
We’ve made it a point to scour the country to find the best synthetic decking materials with the best warranties that we can pass along to you. That’s why we recommend Azek, Superior, and Keylink materials; we can pass their lifetime warranties on to you. Also many of the other products we use such as railings, pressure treated wood, lights, etc. have warranties of various coverages and lengths. Some of these warranties are listed below, but not all of them. If at any point you have issues with any product that we installed for you, please contact us and we will resolve it as quickly as possible. Ray is our guy who handles warranty claims. There are no forms to fill out or hoops to jump through. Simply call us at 717-407-5623 or email Ray directly at email@example.com
And of course, normal wear and tear aren't covered by our Lifetime Craftsmanship Warranty. If you chose pressure treated wood for example because you liked the look, we probably pointed out to you that if it’s not properly maintained, it could begin to show signs of cracking and splitting which wouldn’t be covered by our Lifetime Craftsmanship Guarantee.
But we’ll help you maintain your deck for years to come. Read our best free advice on maintaining your deck.
Basically, the Azek warranty guarantees their decking will not crack, rot, peel, split, cup, rot, or otherwise deteriorate, for as long as you own the deck. They also have a 25-year fade and stain warranty for all colors of decking.
Superior Plastics Limited Lifetime Warranty
All the vinyl railings, columns, posts, and pergola parts we use are manufactured in Lancaster County by Superior Plastic Products. They also guarantee all their products will remain free of defects, rot, decay, and discoloration for as long as you own your deck.