It goes without saying that we are extremely pleased with the finished product. More importantly, however we wanted to express our sincerest thanks and appreciation to you and the rest of the Decks R Us family for the outstanding customer service that we received throughout this entire process. Specifically, we were very impressed by you in our initial meeting - it was very refreshing to have a quaint, hassle-free, no-obligations it-down meeting with a contractor who didn't come across as a pushy used car salesman. On top of that, we found the Decks R Us estimate for the deck was far more reasonable in comparison to other contractors whom we contacted. In additions, we are extremely grateful to you for the professional courtesy you extended us with your yard sign promotional discount.
We would like to also extend our thanks and appreciation to Ray, Ruth Ann and everyone else for their tireless efforts - which literally came down to the last day - in securing the building permit for the job from out not-so-helpful bureau office. This, by far, was the most frustrating part of the process, which was made even more difficult because of the personnel issues that were ongoing at the bureau at the time (code enforcement officer resigned during the process of us securing a variance in order to obtain the building permit). Fortunately, we were able to get everything together in time - albeit the day before our scheduled start day.
Lastly, please also extend a thank you and job well done to Elmer and his crew who did an unbelievable job in getting the deck completed in just three (3) short days. The deck, if you haven't already seen it, looks great, and we've received many positive comments about the deck. Hopefully, the yard signs will generate more opportunities for your business in this area. If we can be of any further assistance to you as a reference for any prospective customers, please do not hesitate to call or e-mail.
Thank you again for all your help, hard work and professionalism.
Very truly yours,
Rick and Joanna
Garnet Valley PA