John, Joe, Pappy and Norman
We just wanted to share with you how happy we are with our deck, but most of all the experience that you gave us while building our deck.
While Building my house 10 yrs ago my contractor went bankrupt. In the process of finishing my home with all of the financial hardship the deck was something that i just could not afford. Our house has been without a deck for ten years. So this project meant a lot to us and our Family.
We have been working really hard to ensure we could build the deck we always wanted. Hiring a contractor after our previous experience was hard on us.
John, when you spent over 2 hrs with us talking about our design and material options, answering all of our questions and putting our ideas into a deck design you put our minds at ease. You were able to take our design and give us a quote/contract the next day. You really set the bar high for all of the other Contractors we were about to meet. I want you to know that we meet 7 other contractors after we met with you. Some spent 5 minutes with us, some took weeks to get a quote, some tried to talk us into cheaper materials we really didn’t want, and some never got back to us at all.
Throughout all of those weeks you made 6 different deck designs and several material changes for us with new quotes each time. You got them back to us quickly and made us feel like it was no trouble at all. We want you to know that we enjoyed working with you. Every time we called you our questions and requests were never a problem. The way you handled the issue with our pool deck really made us feel like our satisfaction with our deck was the important thing to you not the additional time or cost of the materials. This really showed us your Integrity and that you are not just in business to make money, but give your customers what they really want. At that point we were reassured that we not only hired the right contractor for the job, but the right people.
Joe, Pappy and Norman, We want to Thank-you for all of your hard work. It rained almost every day and there was mud everywhere. Even with these conditions you were here every day on a regular schedule we could count on. As a team all of you were very approachable. Joe you answered every one of our silly questions and addressed all of our concerns on our daily checklists. You never once made us feel like we were bothering you. We appreciate how you handled the reworking of the pool deck and landing. We know it was additional work for you, but you made us feel like it was no trouble at all. On top of redoing the work on the pool deck you even made suggestions on how to make the pool deck look even better by framing the edge and the waterfall steps. That really showed us that our satisfaction with your work was the most important thing to you and your team. Thank-you for being respectful to us and to our property. It did not feel like we had big rude construction crew working outside of our house, it felt more comfortable like a group of friends.
We want you to know that when we look back on this experience it will be with a smile. This deck has been ten years in the making and i could not imagine what could have been done better. Your craftsmanship was top notch even our inspector commented on your great work. We will recommend Decks R Us to anyone we even hear talking about building a new deck.
And John, if you ever decide to start a “Finished Basements R Us’’ please let us know. We would like a design and quote.
THANK_YOU ALL !!!!!!!
From the bottom of our hearts and the top of our deck,
Nichole and Brandon
Logan & Delainy too.
Nichole and Brandon, Logan & Delainy
West Chester PA